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Frequently Asked Questions ?
1. Enter your desired location, check-in, and check-out dates.
2. Specify the number of rooms and guests.
3. Click "Search."
4. Select a hotel and room type.
5. Enter guest details and proceed to payment to confirm your booking.
Once your payment is processed successfully, a confirmation email with your booking voucher, hotel details, and confirmation number will be sent immediately to the email address provided during booking. You can also view and print your voucher via the "Find Booking" link on our site.
While most hotels accept a digital copy (on your phone or tablet), it is highly recommended to carry a printed copy of the voucher, along with a valid photo ID and proof of address, for a smooth check-in process.
Yes, you can. Please ensure you provide the correct name(s) of the main guest(s) who will be checking in when filling out the guest details section.
Requests for early check-in or late check-out are subject to the hotel's availability and may incur an extra charge. You can add a note during the booking process or contact the hotel directly after receiving your confirmation.
You can usually make special requests in the "Special Request" box during the booking process. Note that these requests are subject to availability and cannot be guaranteed by the website.
Yes. When searching, you must include the number of adults and children (specifying their ages) to ensure the hotel provides an appropriate room and accurate pricing. Policies for extra beds and breakfast charges for children vary by hotel.
You can typically manage your booking using the "Find Booking" or "Manage Booking" link provided on our website. You will need your booking ID and the email address used for the reservation.
Cancellation fees depend entirely on the specific room rate and policy you selected at the time of booking. Non-refundable bookings are charged 100% of the cost. Flexible rates allow free cancellation up to a certain date. Always review the Cancellation Policy link on your voucher or the hotel page.
Once the cancellation is processed, the refund is initiated immediately. It typically takes 7 to 14 business days for the amount to reflect in your original payment source, depending on your bank's processing time.
If you notice an error in the guest name, dates, or room type, please contact customer support immediately at support@govacaytrip.com. Changes may be subject to the hotel's modification policy.
